Responsible Gaming
at 97hi77

1. Age Restriction & Verification

97hi77 enforces a strict minimum age of 18 years for all players. This is non-negotiable and applies equally to residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other location in Bangladesh. We take underage gambling extremely seriously and have implemented multiple layers of control to prevent minors from accessing the platform.

During the registration process, every player is required to confirm that they are aged 18 or over. Before any withdrawal can be processed, 97hi77 conducts a Know Your Customer (KYC) verification check. This check requires submission of a valid government-issued photo ID — typically a Bangladesh National Identity Card (NID) or passport — along with proof of date of birth. Any account where the registered player is found to be under 18 will be immediately closed and any remaining balance returned to the deposit source.

2. Signs of Problem Gambling

Gambling is a form of entertainment. Like all forms of entertainment, it carries the risk of becoming harmful if it is no longer within a player's control. Problem gambling does not develop overnight, and it does not only affect people who gamble large sums. It can affect anyone at any level of play. Recognising the early warning signs is the most effective way to prevent gambling from causing lasting harm to you or your family.

Ask yourself the following questions honestly. If you find yourself answering "yes" to two or more, it may be time to use one of the 97hi77 player protection tools or seek external support:

If any of these signs resonate with you, please do not wait. 97hi77's responsible gaming tools are free, immediate, and completely confidential. Reach out to us or use the self-service controls in your account settings today.

3. Player Protection Tools

97hi77 has built a comprehensive suite of responsible gaming controls directly into every player account. All of these tools are free to use, require no justification, and are accessible at any time from your account settings panel. You do not need to contact support to activate most of these features — they are self-service.

The tools available to every 97hi77 player include deposit limits, loss limits, time-out periods, session reality check reminders, and self-exclusion. Each tool is described in full in the sections below. 97hi77 also employs automated monitoring systems that flag unusual betting patterns associated with problem gambling behaviour. Where our system identifies an account that may be experiencing difficulties, our responsible gaming team will proactively reach out.

Reducing any limit takes effect immediately. Increasing a limit, or removing a limit you have set, is subject to a mandatory 48-hour reflection period before the change is applied. This cooling-off period is a deliberate design choice — it gives you time to reconsider and ensures that spontaneous decisions made in the heat of play do not override the boundaries you set for yourself when you were thinking clearly.

4. Self-Exclusion

Self-exclusion is the most powerful tool available to a player who feels that gambling is becoming a problem. When you self-exclude from 97hi77, your account is immediately suspended and you are blocked from logging in, depositing, or placing any bets for the duration of your exclusion period. All pending bonuses are forfeited, and any remaining balance will be returned to you via your original deposit method.

97hi77 offers the following self-exclusion periods:

• 30 days — a short-term cooling-off period.
• 3 months — for players who need a more extended break.
• 6 months — a medium-term exclusion suitable for those experiencing more serious difficulties.
• 12 months — a long-term exclusion for players who want to step away for an extended period.
• Permanent exclusion — for players who wish to close their account indefinitely. This action is irreversible.

Self-exclusion can be activated instantly via your account settings without any need to contact support. If you prefer to speak to someone before activating self-exclusion, our responsible gaming team is available 24/7 at [email protected] — simply use the subject line "Self-Exclusion Request" and we will process your request immediately, within minutes.

5. Deposit & Loss Limits

Deposit limits allow you to set a hard cap on the amount of money you can add to your 97hi77 account over a defined time window. You can choose to set limits on a daily, weekly, or monthly basis, or across multiple timeframes simultaneously. For example, you might set both a daily limit of ৳2,000 and a monthly limit of ৳30,000 — whichever threshold is reached first will prevent further deposits until the period resets.

Loss limits work on a similar principle, but instead of capping deposits, they cap the total amount you can lose over a given period. Once your net losses reach the limit you have set, your ability to place further bets is suspended until the time window resets. This is one of the most effective tools for preventing the kind of escalating losses that characterise problem gambling.

• Deposit and loss limits can be set, reviewed, and updated from within your 97hi77 account settings at any time.
• Reductions to limits take effect immediately upon confirmation.
• Increases to limits are subject to a 48-hour cooling-off period to give you time to reflect on the change.
• There is no minimum limit value — you can set limits as low as ৳500 per day if that suits your budget.

6. Time-Out & Reality Checks

A time-out is a temporary suspension of your 97hi77 account. Unlike self-exclusion, a time-out is not a long-term measure — it is designed for players who want a short break to clear their head, whether that is after a losing streak, during a particularly busy period in their personal life, or simply as a routine reset. Time-out options available at 97hi77 are:

• 24 hours — an overnight break.
• 1 week — a standard short-term pause.
• 2 weeks — a fortnight away from the platform.
• 4 weeks — a full month of breathing space.
• 6 weeks — the maximum short-break period before self-exclusion is recommended.

During a time-out, your account is suspended and you will not receive any marketing emails or promotional notifications from 97hi77. Your account balance, transaction history, and personal data are preserved and will be waiting for you when your time-out expires.

Reality check reminders are a lighter-touch tool that keeps you informed while you play without interrupting your session aggressively. At your chosen interval — 30, 60, or 90 minutes — a brief on-screen notification will appear showing your session duration and net win or loss for that session. You can dismiss it with a single click, or choose to end your session from the reminder itself.

7. Support & Resources

If you feel that gambling is becoming a problem for you — or for someone you care about — please know that you are not alone and that help is available. 97hi77 strongly encourages any player who is struggling to reach out, whether to our own support team or to an external counselling organisation. Seeking help is a sign of strength, not weakness.

Our own responsible gaming support team is available 24 hours a day, 7 days a week, via live chat inside your account or by email at [email protected]. When you contact us about a responsible gaming concern, your conversation is handled by a trained team member, is kept completely confidential, and will never affect your account in any punitive way. We are here to help, not to judge.

In addition to contacting 97hi77 directly, we encourage players to consider reaching out to professional support services. Problem gambling counselling services operating in Bangladesh can be accessed through general healthcare channels, including community health centres across Dhaka, Chittagong, Sylhet, and other major cities. If you are struggling, speak to a trusted person in your life or consult your nearest healthcare provider.

8. Parental Controls

If there are children or teenagers in your household who have access to the devices you use to play at 97hi77, we strongly recommend taking steps to prevent accidental or deliberate underage access. While 97hi77 operates its own age verification controls, parental control software provides an additional layer of protection at the device level.

Widely available parental control solutions — including those built into Android and iOS mobile operating systems — allow you to restrict access to specific websites and applications for designated user profiles. Setting up a separate, restricted user profile on a shared device is a straightforward and effective way to ensure that younger household members cannot access online gambling platforms.

• Never share your 97hi77 account credentials with anyone, including family members.
• Always log out of your 97hi77 account when you have finished playing, particularly on shared or family devices.
• Enable screen lock and password protection on all devices you use to access 97hi77.
• If you believe a minor has accessed your account, contact [email protected] immediately for assistance.